Frequently Asked Questions
If you think that you have a common question that might be answered here, read on:
Our website is programmed to solve this problem. You can personalize your experience here at bigcountryauto.com by selecting your vehicle at the top left corner of the screen. Then you will only see products that are available for your vehicle.
Our black powder coat has a Semi Gloss finish to it.
The majority of our sidesteps mount onto the body of the vehicle, just like factory sidesteps while a few mount to the frame of the vehicle.
Since each front guard is vehicle specific and not universal, it will not work.
Unfortunately, if you did not purchase through us directly we recommend that you contact the website that you purchased it from. Most eCommerce websites have some sort of money-back guarantee so you will need to go through them for a return or exchange.
Please take a screenshot of the product page and website that you purchased the product from and send it to firstname.lastname@example.org. We will work with the website to get you the correct part and to make sure the picture is correct in the future. Some websites use generic photos that may or may not match with the part.
Please refuse the package and the freight company will file a claim with us so we can generate a replacement order to be sent. Please notify the company that you purchased the part from that the package was refused.
Yes, we can send out replacement parts for only new orders that show up in a box that’s in good condition. Send a copy of the receipt proving that the purchase was within 30 days, photos of the damaged parts, and a photo of the product label on the box to email@example.com. We will work on replacing the parts once we have received all three items from you.
Please call 888-427-4466 to order a new end cap.
You will need to send us the following to start the warranty claim:
A) Invoice or receipt.
B) Pictures of the product and a picture of the truck.
Contact us at 866-444-3818 to file a claim.
No, unfortunately the warranty only covers the cost of the part itself.