Frequently Asked Questions (FAQs)
- How do I know if a certain product is available for my vehicle?
- What is the Cab Configuration of my truck?
- What type of finish is used for the black finish: gloss or matte?
- Where are your sidesteps mounted on my vehicle? Is it secure?
- I purchased a front guard for one vehicle but I want to put it on a different one. Will that work?
- My end cap is missing! My step pad is broken or missing! How can I get replacement parts?
- How do I submit a warranty claim?
Q: How do I know if a certain product is available for my vehicle?
Our website is programmed to solve this problem. You can personalize your experience by selecting your vehicle at the top left corner of the screen. Then you will only see products that are available for your vehicle.
Q: What is the Cab Configuration of my truck?
With so many cab configurations available today it may get a bit confusing at times. Here is a simplified Cab Configuration Guide to help you out.
Q: What type of finish is used for the black finish: gloss or matte?
Our 3” round side bars and Euroguards have a black powder coat with a Semi-Gloss finish and all the other products have a black textured powder coat finish. Both have the same rugged durability and 5-Year finish warranty.
Q: Where are your sidesteps mounted on my vehicle? Is it secure?
The majority of our sidesteps mount onto the body of the vehicle, just like factory sidesteps while others mount to the frame of the vehicle; both are very secure and solid platforms for safe entry and exit from the vehicle. When you find your desired product, the installation instructions are on each product web page in a PDF so you can review the installation process for each specific application.
Q: I purchased a front guard for one vehicle but I want to put it on a different one. Will that work?
Since each front guard is vehicle specific and not universal, it is very unlikely the grill guard will transfer from one vehicle to the other. You can send us an e-mail message with details of your existing vehicle and the vehicle you want to fit and we can do our best to help, if you desire.
Q: My end cap is missing! My step pad is broken or missing! How can I get replacement parts?
Please call 866-444-3818 to order any replacement parts. Please try to have a digital photo of the Big Country part so we can help identify the particular part needed. Replacement parts can be purchased with a major credit card. Shipping charges will apply.
Q: How do I submit a warranty claim?
Warranty returns must be approved in advance with a Return Goods Authorization (RGA). For information on how to receive an RGA, please visit our Shipping and Returns page. Warranty replacements, once approved, will be shipped back at no charge.
